Last updated: July 18, 2022
What we collect and why
Our guiding principle is to collect only what we need. Here’s what that means in practice:
Identity & access
When you buy a GetBetterPics product, we ask for identifying information such as your email address. That’s so you can personalize your new account, and we can send you product updates and other essential information. We may also send you optional surveys from time to time to help us understand how you use our products and to make improvements.
We’ll never sell your personal information to third parties, and we won’t use your name in marketing statements without your permission either.
If you buy a paid GetBetterPics product, you will be asked to provide your payment information and also may be asked to provide your billing address. Credit card information is submitted directly to our payment processor and doesn’t hit GetBetterPics servers.
Images privacy protection
We permanently delete your images from our servers and anywhere else we have save them after five days of the output image being generated. We store all your images on a third-party server running our AI model with restricted access. We also save these images on our own server with restrict access. No image are sold to third parties and no image are used for a purpose other than the creation of the product you purchased. We keep the images and the model generated for a period of five days in case of any eventuality that could that could impact the quality or delivery of the final product, that way we can still deliever the product to the end user. After this period no image recovery is possible.
We may collect information about your browsing activity for analytics and statistical purposes such as conversion rate testing and experimenting with new product designs. This includes, for example, your browser and operating system versions, which web pages you visited and how long they took to load, and which website referred you to us.
Advertising and Cookies
We may give the user the option to share the artificial intelligence based images generated from their photos on social media websites such as twitter, instagram or facebook as marketing strategy, your social media information will not be stored in our servers and will not be used for any other purpose.
We also use persistent first-party cookies to store certain preferences to make it easier for you to use our applications, such as a dark mode accecibility option, and perform A/B testing as well as support some analytics.
A cookie is a piece of text stored by your browser. It may help remember login information and site preferences. It might also collect information such as your browser type, operating system, web pages visited, duration of visit, content viewed, and other click-stream data. You can adjust cookie retention settings and accept or block individual cookies in your browser settings, although our apps won’t work and other aspects of our service may not function properly if you turn cookies off.
When you email GetBetterPics with a question or to ask for help, we keep that correspondence, including your email address, so that we have a history of past correspondence to reference if you reach out in the future.
We also store information you may volunteer, for example, written responses to surveys. If you agree to a customer interview, we may ask for your permission to record the conversation for future reference or use. We will only do so with your express consent.
How we approach mobile app permissions
We offer optional desktop and mobile apps for some of our products. Because of how the platforms are designed, our apps typically must request your consent before accessing contacts, calendar, camera, and other privacy-sensitive features of your device. Consent is always optional and our apps will function without it, though some features may be unavailable. There are a few exceptions, for example:
When we access or share your information
To provide products or services you’ve requested. We use some third-party subprocessors to help run our applications and provide the Services to you. We also use third-party processors for other business functions such as managing newsletter subscriptions, sending customer surveys, and providing our company storefront..
No human looks at your content except for limited purposes, for example, if an error occurs and stops an automated process from working and requires manual intervention to fix. We may also access your data if required in order to respond to legal demand (see “When required under applicable law” below).
To help you troubleshoot or squash a software bug, with your permission or to increase the quality of our products, if demanded by you, and with your permission. If at any point we need to access your content to help you with a support case, we will ask for your consent before proceeding.
To investigate, prevent, or take action regarding restricted uses. Accessing a customer’s account when investigating potential abuse is a measure of last resort. We want to protect the privacy and safety of both our customers and the people reporting issues to us, and we do our best to balance those responsibilities throughout the process. If we discover you are using our products for a restricted purpose, we will take action as necessary, including notifying appropriate authorities where warranted.
When required under applicable law.
- Requests for user data. Our policy is to not respond to government requests for user data unless we are compelled by legal process or in limited circumstances in the event of an emergency request. However, if U.S. law enforcement authorities have the necessary warrant, criminal subpoena, or court order requiring us to share data, we must comply. Likewise, we will only respond to requests from government authorities outside the U.S. if compelled by the U.S. government through procedures outlined in a mutual legal assistance treaty or agreement. It is GetBetterPics’s policy to notify affected users before we share data unless we are legally prohibited from doing so, and except in some emergency cases.
- Preservation requests. Similarly, GetBetterPics’s policy is to comply with requests to preserve data only if compelled by the U.S. Federal Stored Communications Act, 18 U.S.C. Section 2703(f), or by a properly served U.S. subpoena for civil matters. We do not share preserved data unless required by law or compelled by a court order that we choose not to appeal. Furthermore, unless we receive a proper warrant, court order, or subpoena before the required preservation period expires, we will destroy any preserved copies of customer data at the end of the preservation period.
- If we are audited by a tax authority, we may be required to share billing-related information. If that happens, we will share only the minimum needed, such as billing addresses and tax exemption information.
Your rights with respect to your information
At GetBetterPics, we strive to apply the same data rights to all customers, regardless of their location. Some of these rights include:
- Right of Access. This includes your right to access the personal information we gather about you, and your right to obtain information about the sharing, storage, security and processing of that information.
- Right to Correction. You have the right to request correction of your personal information.
- Right to Erasure / “To Be Forgotten”. This is your right to request, subject to certain limitations under applicable law, that your personal information be erased from our possession and, by extension, from all of our service providers. Fulfillment of some data deletion requests may prevent you from using GetBetterPics services because our applications may then no longer work. In such cases, a data deletion request may result in closing your account.
- Right to Complain. You have the right to make a complaint regarding our handling of your personal information with the appropriate supervisory authority.
- Right to Restrict Processing. This is your right to request restriction of how and why your personal information is used or processed
- Right to Object. You have the right, in certain situations, to object to how or why your personal information is processed.
Many of these rights can be exercised by signing in and updating your account information.
How we secure your data
Most data are not encrypted while they live in our database
Location of site and data
Our products and other web properties are operated in the United States. If you are located in the European Union, UK, or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to and stored in the United States. By using our websites or Services and/or providing us with your personal information, you consent to this transfer.
Changes & questions
We may update this policy as needed to comply with relevant regulations and reflect any new practices. Whenever we make a significant change to our policies, we will refresh the date at the top of this page and take any other appropriate steps to notify users.